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Common Download Problems: If for some reason you have not received your download link, please advise us and we will email you the file as a PDF attachment. Please read through and try the information below if you are having problems opening/viewing your download. If you are still having problems, send us an email and we will email you the PDF of your plan as an attachment. If the document does not open automatically with the Acrobat Plug-In or displays that the file is damaged or not found, etc, you can download the document to your hard drive and open the .pdf file manually in Adobe Acrobat Reader. Make sure you have Adobe's latest version. To make a document download as a file rather than attempt to open in your browser, follow the steps below: Step 1: Step 2:
Make note of the name of the .pdf file as you download it. It will be saved to your default download location on your hard drive (you can define this location in your Browser's Preferences or Options menu). Step 3:
If you are experiencing further problems, you can contact us and we will email the pdf file of your plan as an attachment. This way, you will have plenty of time to correct the problem and open your file. Please NOTE: We cannot mail you a hard copy of your plan unless you have purchased a mail-order plan. Additional useful link: Acrobat Reader Software Support |
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