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Common Download Problems:

If for some reason you have not received your download link, please advise us and we will email you the file as a PDF attachment.

Please read through and try the information below if you are having problems opening/viewing your download.  If you are still having problems, send us an email and we will email you the PDF of your plan as an attachment.

If the document does not open automatically with the Acrobat Plug-In or displays that the file is damaged or not found, etc, you can download the document to your hard drive and open the .pdf file manually in Adobe Acrobat Reader.  Make sure you have Adobe's latest version.

To make a document download as a file rather than attempt to open in your browser, follow the steps below:

Step 1:
 Following every order, Knotty Plans sends you an email receipt of your purchase  and an email with your download link (provided of course that the email address you have given is correct). Please verify your email address! You can access your download link as many times as you wish, however it expires in 12 hours. 
If you need more time, let us know and we will provide you with a temporary link or we will email you the file as a PDF attachment.

Step 2:
Download the document to your hard disk using the method appropriate to your computer and Web browser software:

Windows Users

Microsoft Internet Explorer and Netscape Navigator/Communicator

Right-click on the link to the Acrobat document, and choose "Save Target As...or Save to Disk As"

For more information about Internet Explorer: Browser Configuration Information: IE Win

For more information about Netscape: Browser Configuration Information: Netscape Win

 

Mac Users

Microsoft Internet Explorer and Netscape Navigator/Communicator

Hold the Option key down, and click on the link to the Acrobat document

 

For more information about Internet Explorer: Browser Configuration Information: IE Mac

 

For more information about Netscape: Browser Configuration Information: Netscape Mac

 

Make note of the name of the .pdf file as you download it. It will be saved to your default download location on your hard drive (you can define this location in your Browser's Preferences or Options menu).

Step 3:
Locate the .pdf file and open it by

  • double-clicking it or

  • drag and dropping on Acrobat Reader, or

  • opening Acrobat Reader and choosing File: Open...

If you are experiencing further problems, you can contact us and we will email the pdf file of your plan as an attachment.  This way, you will have plenty of time to correct the problem and open your file. Please NOTE: We cannot mail you a hard copy of your plan unless you have purchased a mail-order plan

Additional useful link:

Acrobat Reader Software Support

 

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